SHIPPING
Do you offer international shipping?
No, we exclusively ship within the United States. Also, at this time we cannot ship to Hawaii, Alaska, or Puerto Rico.
How long will it take to get my order?
The processing of orders typically occurs within an average of 2-4 days. Shipments are usually sent via regular ground shipping unless specified otherwise.
The delivery time frame varies based on location. Orders processed locally generally arrive within 5-7 business days.
Specific delivery information will be included in your confirmation email.
What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
How can I track my order from Whitetail Headquarters?
Once your order is processed and shipped, you'll receive a tracking number via email or SMS text message. You can use this tracking information to monitor the status and location of your package.
RETURNS
What is your return policy?
We offer a 30-day return policy for our products. To qualify for a return, the items must be in their original packaging and condition.
Customers are required to initiate the return process by either emailing us directly or by initiating the return through their account.
For more information view our Return Policy.
GENERAL QUESTIONS
Helpful Resources
Check out our social media or YouTube channel for additional help.
Ohio Residents Internet or Catalog Purchases
The most common situation that gives rise to a use tax liability is when an Ohio customer makes an internet purchase from an out-of-state seller. If the seller is not located in Ohio and does not have substantial nexus with Ohio, the seller is not required to collect and remit Ohio sales tax. The responsibility becomes yours as the consumer. This happens frequently where purchases are made through small vendors online. Learn more.
What are your customer service hours?
Monday-Saturday:
Email
7:00 a.m. - 4:00 p.m. PST
Sunday:
Closed
Holidays Closed:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
Can I find products from specific hunting brands on your site?
Absolutely! We carry a variety of renowned brands in the hunting industry, including Bushnell, Athlon Optics, and many others. You can explore our selection by browsing through our brand-specific categories or using the search function on our website.
Are the products at Whitetail Headquarters covered by warranties?
Yes, many of our products come with manufacturer warranties. Details about warranties can be found on the product pages, information included with each specific product or by contacting our customer support or the manufacturer for further information.
Does Whitetail Headquarters offer hunting tips or guides?
Alongside our products, we strive to provide valuable resources for hunters. Keep an eye on our YouTube channel and social media for tips, and guides related to hunting, gear usage, and outdoor experiences.
What types of products does Whitetail Headquarters offer?
We specialize in a wide range of hunting gear and accessories catering to outdoor enthusiasts. Our inventory includes renowned brands like Bushnell, Mossy Oak, and many others, covering everything from optics and apparel to hunting tools and equipment.
How can I get in touch with customer support at Whitetail Headquarters?
For any inquiries or assistance, you can reach out to our customer support team via email at contact@whitetailheadquarters.com. We aim to respond promptly to address your concerns.
What payment methods does Whitetail Headquarters accept?
We accept various secure payment methods, including major credit cards, PayPal, and other trusted payment gateways, ensuring a safe and convenient shopping experience. You will see available options at checkout.
Are there any ongoing promotions or discounts available at Whitetail Headquarters?
Yes, we frequently run promotions and offer discounts throughout the year. Keep an eye on our website or subscribe to our newsletter to stay updated on exclusive deals and offers.
We currently offer a 5% discount through our partner GovX for Military, first responders & police. Learn more.
NEED MORE HELP?
Send a message to our team, and we’ll get back to you as soon as possible.
CONTACT@WHITETAILHEADQUARTERS.COM